One platform. Five tools replaced.
Orqelo replaces your chatbot vendor, CRM, workflow engine, analytics dashboard, and voice stack.
Orqelo vs. five separate tools
Most teams cobble together a chatbot, a CRM, a workflow tool, a dashboard, and a voice provider. Here's what that looks like in one row.
| Capability | Orqelo | 5 separate tools |
|---|---|---|
| AI chat agent | ✓ | Chatbot vendor (~$200/mo) |
| Human inbox + assignment | ✓ | Intercom / Zendesk (~$150/mo) |
| Multi-channel (7 channels) | ✓ | Separate connectors + APIs |
| Knowledge base + RAG | ✓ | Custom RAG pipeline |
| Analytics & intent tracking | ✓ | BI tool + custom queries |
| Live voice & video | ✓ | Twilio / Daily.co (~$100/mo) |
| Billing & usage metering | ✓ | Stripe + custom usage logic |
| White-label widget | ✓ | Custom widget build |
Built for production, not demos
AI agent with human handoff
AI handles the bulk. When confidence is low or the customer requests a human, the conversation escalates to your team inbox in real time — with full context.
Knowledge base RAG
Upload PDFs, FAQs, product docs. Every AI answer is grounded in your content via semantic search. Citations are included so customers and agents can verify.
Built-in analytics
Conversation volume, sentiment trends, top intents, and resolution rates are tracked from day one — no separate BI setup.
Visual workflow builder
Conditional logic, multi-step automations, A/B testing, and version history — all configurable without touching code.
Arabic-first + full RTL
Native RTL layout, dialect-aware AI prompting, and MENA-region defaults. Not a translation layer — built in from the start.
DB-enforced multi-tenancy
Postgres Row-Level Security ensures tenant data isolation is enforced by the database engine, not just application code. No cross-tenant data leaks by design.
WebRTC voice & video
Live voice and video calls directly from the chat interface — no third-party meeting link, no plugins. Business plan and above.
White-label widget
Remove Orqelo branding, apply your own colors and domain. UMD/ES bundles for easy embedding on any website or app.
REST API & webhooks
Full REST API with authentication, webhook delivery with dead-letter queue, retry logic, and replay support.
Multi-provider AI failover
Orqelo routes each request to the best available model. If one provider is degraded, traffic shifts automatically — no manual intervention needed.
Health-aware routing
The AI orchestrator continuously monitors provider latency and error rates. Degraded providers are deprioritized before they impact end users.
Automatic failover
If a provider returns a non-retryable error or exceeds latency thresholds, the request is rerouted to the next eligible provider within the same conversation turn.