Built for teams that can't afford downtime
Dedicated infrastructure, BYOK encryption, SAML/SSO, multi-region deployment, and a compliance toolkit built for regulated industries. Priced per contract, not per seat.
HIPAA-ready · BYOK · SLA (tier-dependent) · Custom MSA
Everything your team needs
From identity federation to full data sovereignty — Orqelo ships these on Enterprise today, not as a future roadmap.
SAML / SSO
Federate identity via SAML 2.0 or OIDC. Employees log in through your IdP (Okta, Azure AD, Google Workspace) — no separate credentials.
BYOK Encryption
Bring your own CMK from AWS KMS or Azure Key Vault. Your keys, your control. Revoke access at any time with cryptographic certainty.
Multi-region deployment
Data residency in EU, MENA, or US — provisioned at the infrastructure layer. Latency-optimised routing included.
HIPAA-ready · BAA available
Healthcare-oriented controls: audit log, encryption, access restrictions. Business Associate Agreement available on request.
White-label
Custom domain, brand colours, logo, and email sender. Your customers see your brand, not Orqelo.
Dedicated CSM
A named customer success manager owns your account. Quarterly business reviews included on Growth and Premier.
Custom SLA (target: 99.5–99.95%)
Contractual uptime targets with SLA credits. Indicative figures — final commitments are defined in your MSA. Standard targets 99.5%; Premier targets 99.95% on dedicated infrastructure.
On-prem option
Deploy Orqelo inside your own VPC or on-premises Kubernetes cluster. Air-gapped deployments available on request for highly regulated environments.
Audit log + compliance exports
Cryptographic tamper-evident audit chain. Export full per-tenant audit logs in JSON or CSV for regulatory submissions.
Fine-tuning
Bring your own training data to fine-tune the base model on your domain. Private model weights — training data stays within your tenant boundary and is not shared with other customers.
Advanced analytics
Conversation quality metrics, resolution rates, escalation funnels, and custom Grafana dashboards wired to your tenant's data.
Multi-brand workspace
Operate multiple sub-brands or business units under a single contract with isolated tenant workspaces per brand.
SLA tiers
All Enterprise contracts include a dedicated CSM, quarterly business reviews, and a custom MSA. Pricing reflects committed annual contract value.
| Tier | Annual Contract | Uptime SLA | Support Response | Incident Response |
|---|---|---|---|---|
Standard | $24k / year | 99.5% | < 4 business hours | < 4 hours (P1) |
GrowthMost popular | $60k–$120k / year | 99.9% | < 2 business hours | < 1 hour (P1) |
Premier | $180k+ / year | 99.95% | < 30 minutes (24/7) | < 30 minutes (P1) |
SLA credits apply for downtime exceeding the committed uptime target. Full terms in MSA. Figures are indicative — final contract governs.
Three reasons teams upgrade
Data sovereignty
Your data stays in the region you pick. Postgres RLS enforces per-tenant isolation at the engine level — your rows are cryptographically unreachable by any other tenant, even if they share the same cluster.
Compliance readiness
DSAR export, cryptographic audit log, BYOK, and HIPAA-oriented controls ship today. SOC 2 audit is in progress. Enterprise gets a compliance pack (policies, DPA, audit exports) for their own certification.
Scale without surprises
Dedicated workers, isolated Redis queues, and a custom SLA mean your chatbot stays up when Black Friday hits. No noisy-neighbour effects from shared infrastructure.
Ready to talk contract?
We'll send a non-binding proposal within 2 business days of your demo.