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Channels / WhatsApp

WhatsApp Business API, fully integrated

Connect your WhatsApp Business account and let Orqelo handle auto-replies, human handoff, message templates, and bulk notifications — all from one inbox.

Features

Everything WhatsApp Business needs

AI auto-replies

Every inbound WhatsApp message gets an instant AI response grounded in your knowledge base. 24/7, no queue.

Human handoff

When the AI escalates or a customer requests a human, the conversation lands in your team inbox with full history — ready to pick up instantly.

Message templates

Pre-approved WhatsApp message templates for order updates, appointment reminders, and re-engagement flows — managed from your dashboard.

Bulk notifications

Send proactive messages to opted-in customers at scale — shipping updates, promotions, or alerts. Compliant with WhatsApp's messaging policies.

Setup

Live on WhatsApp in three steps

1

Connect your WhatsApp Business account

Link your WhatsApp Business API account from your Orqelo dashboard. You'll need a verified Meta Business account and a dedicated phone number.

2

Configure auto-reply triggers

Set which intents the AI handles automatically, which keywords escalate to a human, and which events send proactive template messages.

3

Go live

Publish your configuration. Inbound WhatsApp messages start routing through Orqelo immediately — AI first, human on escalation.

Meet your customers where they already are

Free plan. No credit card. WhatsApp setup in under 30 minutes.

Start free